Leadership et Management

Chez RTC, nous aidons les employés aux niveaux opérationnel et de supervision à développer les compétences essentielles à leur réussite personnelle et professionnelle. Nos programmes de développement des compétences comportementales (soft skills), adaptés aux besoins de chaque organisation, permettent aux participants de mieux comprendre et appliquer les principes de l’autonomie et du leadership personnel.

  • Train the trainer Essentials - 6 hours

  • Developing new perspectives for excellent customer service - 6 hours

  • Essential skills for the effective team member - 6 hours

  • Effective communication - 12 hours

  • Understanding Teams and Building Team Synergy - 18 hours

  • Customer-Centric Service: Empathy and Excellence in Action - 6 hours

  • Mastering the art of supervision - 50 hours

  • Self-management and self-improvement in the workplace - 3 hours

  • Essential skills for supervisors

  • Advanced skills for the practical trainer - 21 hours

  • Cultivating a food safety culture - 6 hours

  • Well at work: time and stress management - 6 hours

  • Self-leadership: 6 hours

  • Creating synergy through team work - 6 hours

  • Workplace mental health awareness - 6 hours